Bell Electronics Frequently Asked Questions
- What is "Refurbished" equipment?
- Do you sell these same products New?
- Can items be returned or exchanged?
- Why is there a restocking fee?
- What is the warranty period?
- Why is the warranty period outside the United States and Canada limited to 90 days?
- How do I order online?
- Can I use a Purchase Order online?
- How do I order on account?
- How do I open an account?
- Are credit cards accepted?
- What if I need help deciding which equipment model is correct for my application?
- What if I need additional product information?
- What is the availability of reconditioned equipment?
- Can I rely on reconditioned equipment?
- How is my order shipped?
- Can we use our own shipping account with our carrier?
- How will I be billed for rental equipment?
- How do I convert to purchase equipment that I'm renting?
- What if I can not find the equipment I am looking for on your web site?
- What is your Lowest Price on the Web Guarantee?
- What is a Manufacturer Authorized Distributor?
What is "Refurbished" equipment?
Bell Electronics sells pre-owned test and measurement equipment advertised as "Refurbished". These instruments have undergone our thorough reconditioning process. We inspect every piece of incoming equipment for cosmetic appearance, functionality, and completeness. We then attempt to restore the item to a like-new appearance. Any functional problems are identified and corrected. Missing or damaged accessories are replaced. Upon receipt of order, the item is calibrated to the manufacturer's specification. Even if we have previously owned equipment that has never been used, we still represent that product as used. This is due to the fact that Bell Electronics NW, Inc. occasionally receives surplus equipment that was never placed into service.
Do you sell these same products New?
In some cases, yes. Bell Electronics NW, Inc., is a new product distributor for many manufacturers.
Can items be returned or exchanged?
We provide a five day right-of-refusal period on all items we supply. The purpose of this policy is to insure customer satisfaction with the items provided. If an item is not satisfactory to a customer, it may be returned for exchange or credit within the five day period. We will accept an item for return after the five day period and up to thirty days from the date of shipment, however, a mandatory restocking fee will apply.
All returns must be preauthorized except for rental returns. Please call 1-800-366-5240 for a Return Material Authorization (RMA) number. Please mark the RMA number on the packing label.
New equipment returned for credit must be in unused condition, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was originally shipped to you.
Rental equipment should be returned in its original packaging in order to avoid shipping damage. You will be responsible for any damage incurred during shipment due to inadequate packaging. Replacement cost plus $100 will be charged for any accessories not returned with the equipment. Labor incurred to repair units damaged due to customer negligence will be billed at the current laboratory billing rate of $120.00 per hour.
Why is there a restocking fee?
When a product is shipped from our facilities, it undergoes our multipoint testing and refurbishing process. When a customer returns an item, it must be inspected and retested to insure no damage has occurred to that particular item and that all supplied accessories are returned with the item. This is a costly and time consuming process for our company.
What is the warranty period?
For refurbished equipment, commercial sales within the USA or Canada include a 1 year warranty with extended warranties available at additional cost. A few items we carry have a limited warranty of 90 days. These limited warranty items are identified on the item's specification page.
The warranty is limited to the repair of, replacement of parts, or replacement of the equipment. This is a general statement of warranty policy and other limits and exclusions apply. For additional information please refer to our Customer Service Page or for a complete warranty statement please contact us.
New equipment is supplied with the manufacturer's standard warranty. Please see individual new product information pages for specific warranty periods.
The warranty period for exported items or dealer-to-dealer sales is limited to 90 days.
Why is the warranty period outside the United States and Canada limited to 90 days?
In order to keep our prices low, we maintain this policy. The cost to ship goods overseas can become very cost prohibitive with regard to both cartage and tariffs.
How do I order online?
Products (identified on our site with a "Order This Product Online" symbol) may be ordered using your credit card through our secure server. For all other items, please call our toll free number 1-800-366-5240 or fax your purchase order to 1-253-395-0808. Order online by adding items to your shopping cart and following the online instructions. Prices for these items include free ground shipment anywhere within the continental United States when purchased online! During the checkout procedure you may request a different shipping method.
When ordering by credit card the charge is processed at the time we ship your product. Most new equipment ships within 1 or 2 business days from when the order is received and reconditioned equipment usually ships within 1 to 7 business days. We will contact you if your order requires more time to fulfill.
Can I use a Purchase Order online?
Yes. If you are a Pre-Approved Customer (an existing account with approved credit) just add items to your cart as you would for a credit card purchase, then when you go to checkout select "Purchase Order" under payment methods.
How do I order on account?
Bell Electronics will accept your corporate purchase orders if you have an approved, established account. To place your order, call 1-800-366-5240. You can also fax your purchase order to 1-253-395-0808.
How do I open an account?
If you are a new customer, call our office at 1-800-366-52407 and tell any of our sales staff that you would like to open an account. Our credit department can usually process your request for an open account within 24 hours if you're located within the USA or Canada.
Are credit cards accepted?
Yes, we accept Mastercard, Visa, Discover and American Express for all domestic and some overseas orders. When ordering by credit card online the charge is processed at the time of order.
What if I need help deciding which equipment model is correct for my application?
Our technical staff will be glad to assist you in selecting the right product for your application.
What if I need additional product information?
We're happy to fax the complete data sheet on any product listed on this web site or in our catalog. Our knowledgeable staff can also assist you in selecting the most cost-effective product for your application.
What is the availability of reconditioned equipment?
Most reconditioned equipment ships within 1 to 7 business days from when the order is taken. Some items on this site are one-of-a-kind or are in short supply and are subject to prior sale. Please call our sales department at 1-800-366-5240 for specific availability and delivery information on the item you're interested in.
Can I rely on reconditioned equipment?
Yes. Our technicians thoroughly test and calibrate the equipment with N.I.S.T. traceability. The equipment is calibrated to the original manufacturer's specifications prior to shipment. The equipment is painted as required and any damaged knobs or other external parts are replaced to make the equipment look as cosmetically good as possible. An operation manual and accessories are included with the unit. Purchasing "experienced" equipment provides an assurance against early product failure. With time on this equipment most, if any, manufacturing defects are discovered and addressed. Finally, the equipment is backed up by our reconditioned equipment warranty that usually covers a one-year period.
How is my order shipped?
All prices are quoted FOB from the stocking Bell Electronics location. We charge for shipping and handling. Handling is the cost of the packaging and varies from item to item. Shipping and handling charges will be added to your invoice. We utilize a variety of carriers and shipping methods, including next-day service. All fragile and high value products are packed using foam-in-place equipment, eliminating the possibility of shipping damage. We recommend the use of Federal Express to help insure careful handling and prompt delivery of your order. Large items, such as big power supplies, are boxed and/or put on a pallet and shipped via motor freight.
Can we use our own shipping account with our carrier?
Yes, in fact we encourage this. We recommend using the your Federal Express, DHL (Airborne Express), or UPS account number and having the shipping billed directly to you. You are then guaranteed your contract shipping rates. You may also use your own account when ordering online.
How will I be billed for rental equipment?
Your monthly rental amount will be billed in advance each month. There is a one-month minimum rental period for all equipment. When you are finished renting the equipment, follow the directions under "What if I need to return equipment?" in the paragraph above or contact us for a buyout price as specified in the following paragraph. Billings are based on 30-day months. We will issue a credit prorated at the this daily rate for any days remaining between the date we receive the rental equipment and the end of your current billing period.
How do I convert to purchase equipment that I'm renting?
Contact your Bell Electronics representative at 1-800-366-5240. If the equipment you are renting qualifies for buyout, we will quote you a buyout price. Fax your purchase order for the buyout to 1-253-395-0808 and we will process it immediately.
What if I can not find the equipment I am looking for on your web site?
We have many items that are not listed on this web site. In addition, Bell Electronics maintains a vast connection of vendors worldwide allowing us to obtain equipment within a reasonable time frame.
What is your Lowest Price on the Web Guarantee?
Our promise that you are paying the lowest price online GUARANTEED for any items you buy from Bell Electronics online.
To make a claim, within 30 days of payment, simply contact Bell Electronics and provide us with a link (URL) to the cheaper item from a Manufacturer Authorized Distributor. Please note that the cheaper item must be in-stock and from another merchant on a non-auction web site (excludes eBay, Overstock, etc.) with prices adjusted for shipping. Excludes limited-time offer and final sale items. Refunds are issued in the same form as payment was received. Refunds are 100% of price difference. Limit 1 offer per household/business entity.
What is a Manufacturer Authorized Distributor?
Bell Electronics is a manufacturer authorized distributor for the products it sells. There are third party companies that sell product that are not authorized distributors for those items. Often they are selling products that have been returned or have not met inspection criteria. There is no guarantee that when you purchase a product from a non-authorized distributor that a valid warranty will be in effect or that the product itself will be eligible for service support. The caveat is always know who you are purchasing from and take time to check to verify you are dealing with an authorized distributor. Check the manufacturer's web site and/or verify the business with the Better Business Bureau.