Frequently Asked Questions

Product Information

Bell Electronics sells pre-owned test and measurement equipment advertised
as "Refurbished." These instruments have undergone our thorough reconditioning process. We inspect every piece of incoming equipment for cosmetic appearance, functionality, and completeness. We then attempt to restore the item to a like-new appearance. Any functional problems are identified and corrected. Missing or damaged accessories are replaced.

Upon receipt of an order, the item is verified to meet the manufacturer's specifications. Even if we have previously owned equipment that has never been used, we still represent that product as used. This is because Bell Electronics NW, Inc. occasionally receives surplus equipment never placed into service.

In some cases, yes. Bell Electronics NW, Inc., is a distributor of new products for many manufacturers.

Most reconditioned equipment ships within 1 to 7 business days from when the order is taken. Some items on this site are one-of-a-kind or are in short supply and are subject to prior sale. Please call our sales department at 1-800-366-5240 for specific availability and delivery information on the item you're interested in.

We provide a five-day right-of-refusal period on all items we supply (excluding rental equipment). This policy aims to ensure customer satisfaction with the items delivered. If an item is not satisfactory to a customer, it may be returned for exchange or credit within the five-day period. We will accept an item for return after five days and up to thirty days from the date of shipment; however, a mandatory restocking fee will apply.

All returns must be preauthorized except for rental returns. Please call 1-800-366-5240 for a Return Material Authorization (RMA) number. Please mark the RMA number on the packing label. All return shipping charges are the responsibility of the customer.

New equipment returned for credit must be unused, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was initially shipped to you.

Rental equipment should be returned in its original packaging to avoid shipping damage. You will be responsible for any damage incurred during shipment due to inadequate packaging. Replacement cost plus $100 will be charged for any accessories not returned with the equipment. Labor incurred to repair units damaged due to customer negligence will be billed at the current laboratory billing rate of $240.00 per hour.

When a product is shipped from our facilities, it undergoes our multipoint testing and refurbishing process. When a customer returns an item, it must be inspected and retested to ensure no damage has occurred to that particular item and that all supplied accessories are returned with the item. This is a costly and time-consuming process for our company.

For refurbished equipment, commercial sales within the USA or Canada include a 6-month warranty with extended warranties available at additional cost. A few items we carry have a warranty of 90 days. These limited warranty items are identified on the item's specification page.

The warranty is limited to the repair of, replacement of parts, or replacement of the equipment. All warranty seals on equipment must be intact. This is a general warranty policy statement, and other limits and exclusions apply. For additional information, please refer to our Customer Service Page, or for a complete warranty statement, please contact us.

New equipment is supplied with the manufacturer's standard warranty. Please see individual new product information pages for specific warranty periods.

The warranty period for exported items or dealer-to-dealer sales is limited to 90 days.

To keep our prices low, we maintain this policy. The cost to ship goodsoverseas can become veryprohibitive concerning both cartage and tariffs.

Our technical staff will be glad to assist you in selecting the right product for your application.

Yes. Our technicians thoroughly test and verify that each item meets the original manufacturer's specifications before shipment. A N.I.S.T. certification is available for an additional fee and requires extra time. The equipment is painted as needed, and any damaged knobs or other external parts are replaced to make the equipment look as best cosmetically as possible. An operation manual is included with the unit.

Purchasing "experienced" equipment provides assurance against early product failure. With time on this equipment, most, if any, manufacturing defects are discovered and addressed.

Finally, the equipment is backed up by our reconditioned equipment warranty covering
up to six months.

Ordering Information

All products from our website may be ordered using your credit card through our system's secure servers. Order online by adding items to your shopping cart and following the online instructions. Prices for these items include free ground shipping anywhere within the continental United States when purchased online! During the checkout procedure, you may request a different shipping method. For all other orders, please call our toll-free number at 1-800-366-524 or fax your purchase order to 1-253-395-0808.

The card is pre-authorized when ordering by credit card, and the charge is processed when we ship your product. Most new equipment ships within 1 or business days from when the order is received, and reconditioned equipment usually ships within 1 to 7 business days. We will contact you if your order requires more time to fulfill.

Yes. If you are a Pre-Approved Customer (an existing account with approved credit), just add items to your cart as you would for a credit card purchase; then, when you go to checkout, select "Purchase Order" under payment methods.

Bell Electronics will accept your corporate purchase orders if you have an approved, established account. To place your order, call 1-800-366-5240. You can also fax your purchase order to 1-253-395-0808.

If you are a new customer, call our office at 1-800-366-5240 and tell any of our sales staff that you would like to open an account. Our credit department can usually process your request for an open account within 24 hours if you're located within the USA or Canada.

We welcome international orders! These types of orders must be placed directly through our offices. We do not have an online process for placing orders to be shipped outside the United States or Canada.

International shipments must be prepaid in advance by bank wire. Please call or email us for the complete details.

Yes, we accept Mastercard, Visa, Discover, and American Express for all domestic and Canadian orders. When ordering by credit card online, the charge may be processed at the time of order.

We're happy to email or fax the complete data sheet on any product listed on this website or in our catalog. Our knowledgeable staff can also assist you in selecting the most cost-effective product for your application.

Your monthly rental amount will be billed in advance each month. There is a one-month minimum rental period for all equipment.

When you are finished renting the equipment, follow the directions under "What if I need to return equipment?" in the paragraphs above or contact us for a buyout price as specified in another section. Billings are based on 30-day months. We will issue a credit prorated at the daily rate for any days remaining between the date we receive the rental equipment and the end of your current billing period.

Shipping Information

All prices are quoted FOB from the stocking Bell Electronics location. We charge for shipping and handling. Handling is the cost of the packaging and varies from item to item. Shipping and handling charges will be added to your invoice.

We utilize a variety of carriers and shipping methods, including next-day service.

All fragile and high-value products are packed to industry standards, eliminating the possibility of shipping damage. Oversized items, such as heavy power supplies, are boxed and/or put on a pallet and shipped via motor freight. We recommend using United Parcel Service to help ensure careful handling and prompt delivery of your order.

Yes, in fact, we encourage this. We recommend using your UPS or DHL (Airborne Express) account number and having the shipping billed directly to you. You are then guaranteed your contract shipping rates. You may also use your own account when ordering online.

Other Answers

Contact your Bell Electronics representative at 1-800-366-5240. If the equipment you are renting qualifies for a buyout, we will quote you a buyout price. Then, Fax your purchase order for the buyout to 1-253-395-0808, and we will process it immediately.

We have many items that are not listed on this website. In addition, Bell Electronics maintains a vast connection of vendors worldwide, allowing us to obtain equipment within a reasonable time frame.

Bell Electronics is a manufacturer authorized distributor for the products it sells. Some third-party companies sell products where they are not authorized distributors for those items. Often they sell products that have been returned or have not met inspection criteria. There is no guarantee that, when you purchase a product from a non-authorized distributor, a valid warranty will be in effect or that the product itself will be eligible for service support.

The caveat is always know who you are purchasing from and take time to verify you are dealing with an authorized distributor. Check the manufacturer's website and/or verify the business with the Better Business Bureau.

Customer support

1-800-366-5240 or +1-253-395-0707

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